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Noticeboard

Dr Pace will be on annual leave from Monday 10 September - Friday 28 September 2018, returning Monday 1 October 2018.

IT'S FLU SEASON AGAIN!  If you are eligible, please book in for a flu vaccination, unless you are due to see the nurse or doctor, who will offer you one at that time.

The surgery will close on the afternoon of Thursday 13 September 2018 for protected training time, actively supported by West Kent CCG , to improve the care of our patients.

Please click on the link to see how we use your medical recordsPractice privacy notice for more details see Privacy Policy under "Further Information" in right hand column below.

  Please note: from Wednesday 13 December 2017 texts will be sent to patients' mobile phones reminding them of their appointment times.  PLEASE DO NOT USE THIS SERVICE TO TEXT MESSAGES AS THIS IS NOT SCREENED OR SEEN BY STAFF MEMBERS

 As from 1 November 2017 Friday afternoon will no longer be an "open"  surgery but will be bookable appointments only.  Please note new times for Friday afternoon - 3.30pm to 5.30pm.

If you have an early morning appointment at the surgery, you will need to ring the doorbell.

The surgery will be using the NHS Electronic Prescription Service as from Wednesday 9 May 2017.  Please let us know your preferred pharmacy.  Nomination forms for this are available from reception.  

When emailing/faxing in requests for repeat medication, please make sure you include your name, dob, name of the medication required and where it should be sent. 

 There is a lockable box in the surgery entrance for prescriptions - NO NEED TO QUEUE!

Please remember "open surgeries" are 08.30am-10.00am Monday to Friday

Wireless internet now available in the surgery.

 

 

 

 

 

  

 

Appointments

Monday-Friday

08:30 – 10:00

No appointment necessary

Monday-Thursday

15:30 – 18:00

Appointments only

Monday 

07:15 - 08:00

18:30 – 19:15

Dr Pace - Appointments only

Dr Watson - Appointments only

Friday

15:30 – 17:30

Appointments only

 

Anyone presenting themselves between 08:30 and 10:00 on a weekday morning will be seen by one of the doctors; no appointment is necessary. When you arrive, if there are a lot of people ahead of you in the queue, you will be given an approximate time to be seen and you may either wait or return later. If you feel increasingly ill while waiting or if you are very concerned about a child, please tell the receptionist – she can only help if she knows.

Monday to Friday evenings are by appointment only. If an urgent problem arises after morning surgery we will be able to offer an evening appointment, but only if the problem cannot wait until the next morning surgery.

Most medical problems take time to be assessed properly. It can be difficult to deal with a long list of unrelated items in a single consultation, so you may, on occasion, be asked to come back to discuss further worries.

Extended Hours Appointments

From 1 April 2017 we will be offering appointments on Monday mornings from 07:15-08:00 with Dr Pace and Monday evenings from 18:30-19:15 with Dr Watson.  We are also offering appointments with the nurse on Thurday evenings from 18:30-19:00.  These are ideal for those patients who find it difficult to attend the surgery during our normal working hours. Please ask the receptionist if you would like one of these appointments. Please note that blood tests can only be done in the morning, so if these are necessary you will be asked to return to the surgery during the normal working hours.

Practice Nurse

The nurse can be seen by appointment between the following times:

  • Monday-Friday: 08:30–12:45
  • Thursdays:        16:30–18:00 and extended hours 18:30-19:00

The nurse is also available to offer advice on a range of medical matters over the telephone. Receptionists will take a message and pass it on to the nurse, who will contact you at a mutually convenient time.

She can often help with problems such as minor injuries, vaccinations, childhood illnesses and family planning. Please make an appointment, or ask to speak to her if you are in doubt, and she can arrange to see you herself or advise you to see a doctor where appropriate.

Telephone Calls

Some problems can be dealt with over the telephone. The doctors will try to be available for telephone advice between 11:15–11:45 and 15:00–15:30. We will be happy to phone you back if you leave a number and will endeavour to return all calls before the end of the day.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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