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Noticeboard

Please Note: As from Wednesday 13 December 2017 texts will be sent to patients' mobile phones reminding them of their appointment times.

IT'S NOT TOO LATE TO HAVE YOUR FLU JAB!

As from 1 November 2017 Friday afternoon will no longer be an "open"  surgery but will be bookable appointments only.  Please note new times for Friday afternoon - 3.30pm to 5.30pm.

If you have an early morning appointment at the surgery, you will need to ring the doorbell.

The surgery will be using the NHS Electronic Prescription Service as from Wednesday 9 May 2017.  Please let us know your preferred pharmacy.  Nomination forms for this are available from reception.  

 There is a lockable box in the surgery entrance for prescriptions - NO NEED TO QUEUE!

Please remember "open surgeries" are 08.30am-10.00am Monday to Friday

Wireless internet now available in the surgery.

 Please note our extended hours are changing as from 1 April 2017.

Please note:  Dr Watson will not be in the surgery Wednesday 27 December to Friday 29 December 2017, returning Tuesday 2 January 2018.

Please note: Dr Pace will be on annual leave from Monday 8 January until Friday 19 January 2018, returning Monday 22 January 2018. 

 

 

  

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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